Welcome to Physio360Therapy. At Physio360Therapy, your privacy is of utmost importance. The Privacy Policy describes the types of personal information, appointment information and health-related information collected, how this information may be collected and used, how it is managed by us and protected. This policy applies to all information collected or submitted on our website, contact page and services.
Physio360Therapy offers online physiotherapy consultation, home visit physiotherapy services and clinic physiotherapy services for people in India and other countries. Services offered by Physio360Therapy include physiotherapy for pain management support, exercise therapy, rehabilitation, posture correction and improved mobility.
By using our website or services, you agree to the terms mentioned in this Privacy Policy.
1.Who We Are
The URL of our website is:
https://physio360therapy.com/
Physio360Therapy provides physiotherapy & rehabilitation services which include remote physiotherapy consultation, home visits for physiotherapy treatments and physiotherapy treatment at the clinic.
Our services can include back pain, neck pain, cervical pain, knee pain, shoulder pain, frozen shoulder, sciatica, slip disc, arthritis, sports injuries treatment, post surgery physiotherapy treatment, stroke recovery physiotherapy treatment, paralysis recovery physiotherapy treatment, posture correction and mobility issues.
2.What Information We Collect
The information collected by us when you visit our website, contact us and book our services may include:
Personal Information
The personal information collected by us may include your complete name, your phone number, WhatsApp number, your email address, your city, your state, your country, date and time of your appointment, your home visit address if needed, your preference and mode of communication as per your choice.
Medical/Health/Treatment Information
In order to offer appropriate support and assistance, we may collect information regarding your pain area, your injury details, your surgery recovery process, your medical history, your symptoms, your mobility problems, your doctor’s advice, your prescription, your reports, your documents, progress in exercises and physiotherapy consultations provided online.
Only necessary information is collected by us.
Website and Technical Information
While visiting our website, we may automatically collect certain technical information including your IP address, browser type, device used, pages visited by you, time spent on the website, referral source, cookie, website performance, etc.
This information will help us improve website performance and quality of our services.
3.Use of Your Information by Us
Your personal and health related information may be used in order to perform the following actions:
- To respond to your enquiry.
- To schedule physiotherapy appointments.
- To deliver online physiotherapy services, home visits physiotherapy or clinic physiotherapy services.
- To understand the pain, injury or rehabilitation needs of yours.
- To formulate physiotherapy treatment plans, exercises and therapy care.
- To inform about confirmations and reminders about appointments.
- To assist and follow up.
- To coordinate and enhance physiotherapy treatment planning.
- To improve websites and customer experience.
- To maintain service records, where necessary.
- To facilitate payment process where necessary.
- To address any queries, feedback or concerns regarding our services.
- To satisfy legal, medical or safety obligations.
We do not disclose, sell or transfer your personal information and your health related information to any third party.
4.Online Consultation and International Services
Physio360Therapy can offer an online physiotherapy consultation and online rehabilitation guidance for patients staying in India as well as other international locations.
Regarding the online physiotherapy services:
Physiotherapy sessions may include video calls, phone calls, WhatsApp chats, email communication and other methods of communication.
You must attend physiotherapy consultation from a convenient, safe, comfortable place.
Quality of physiotherapy guidance may depend on the information that you share.
Sometimes physical assessments or in-person consultation may become necessary.
Online physiotherapy consultations might not be suitable for acute emergency situations or severe health conditions.
If the signs that you have are severe, worsening and urgent then you should consider consulting a nearby physician, hospital or other emergency medical care provider.
Online physiotherapy consultations will not replace emergency medical consultations.
5.Confidentiality of Health Information
We recognize that health and medical information is confidential. Physio360Therapy takes necessary measures to safeguard your physiotherapy related or health related information.
Access to your health information can be obtained only by authorized physiotherapists or other personnel having legitimate reason to access it as part of their consultation, treatment support, appointment booking or follow-up services.
Disclosure of your health status, treatment procedure or medical information will not be made in public unless we have your consent or such disclosure is required by law.
6.Consent
By submitting your information via our website, call, WhatsApp, e-mail or booking form, you give your consent to collect and utilize your information in accordance with the Privacy Policy.
You may choose not to submit certain information. However, in case if you withhold necessary information, it may hamper our response or booking process.
Where applicable, you may opt out of giving us your consent. Refusal of consent may hinder the provision of some services.
7.Sharing of Information
We will use your information in the following limited circumstances:
- To our physiotherapists treating you.
- To our appointment booking or customer service department.
- To health care professionals when required in your best interest.
- To payment service provider when you make payments online.
- Website hosting companies, IT support, analytics or communication service provider.
- To legal, governmental or regulatory bodies when required by law.
- To emergency contacts or medical support if needed for patient safety.
We do not sell, rent or transfer your personal information for marketing purposes.
8.Payments and Billing Information
In case you make payments for the Physio360Therapy services provided, such payments may be handled by third party payment gateways, UPI applications, banking services and other partners in the billing process.
Physio360Therapy does not store full card number, UPI PIN, banking password and any other complete payment credentials online on its site.
Third party payment partners may handle payment details according to their privacy and security policies.
9.WhatsApp, Phone Calls, Email Communication and Third Party Sites
When you communicate with Physio360Therapy through WhatsApp, mobile phone calls, SMS messages, emails, Google Business page, social networks, videocalling application or any other third party sites, such communication is processed by the third party site’s policy of privacy and security.
We suggest you refrain from sharing any sensitive documents or personal medical details in public or unsecure places.
Sharing of reports, prescriptions, images or any medical information through WhatsApp messages or emails may be only for Physio360Therapy team to understand your physiotherapy requirements and give guidance.
10.Cookies and Site Tracking
Physio360Therapy may use cookies on its website to enhance website performance and user experience.
Cookies can help us improve website loading time, know user behavior, improve the website itself, analyze most useful pages, ensure website security and improve appointment making process.
Disabling cookies using browser settings will result in lack of some functionalities on website.
11.User Comments, Forms and Other Submissions
If there is any possibility to comment or review on the website or send an enquiry or fill out any form, any details you input together with your IP and browser information will be stored for security, spam prevention and communication purpose.
If you submit any form on the Physio360Therapy website, your data will be further used for contacting you for your query, appointment or any other requirement.
12.Image and Other Media Uploads
Uploading or sharing images, reports, prescription, documents or videos with Physio360Therapy should not contain any unnecessary personal, geographical or sensitive information.
If you share images or medical reports, they will only be used to analyze your case and provide assistance in physiotherapy.
13.Data Security
Physio360Therapy implements reasonable technical, administrative, and organizational safeguards against any unauthorized use, loss, modification, or access of your personal and health-related data.
Nevertheless, it cannot be assured that all websites, communication tools, emails, WhatsApp communication, and other web-based technologies offer 100% security.
You should disclose personal and health-related data cautiously and report any suspicious access or misuse of data.
14.Data Retention
Physio360Therapy retains your personal and health-related data only as long as necessary for the following purposes:
– appointment booking,
- physiotherapy consultation,
- physiotherapy treatment,
- follow-up care,
- service record management,
- legal purposes,
- accounting purposes,
- security reasons, and
- disputes resolution.
Upon information being unnecessary, we will either remove, anonymize or retain your data as per requirements.
15.Your Privacy Rights
According to your location and privacy rules in effect, you might have the right to receive personal information from us, request changes to incorrect information, request deletion of information, revoke consent, find out about the purposes of data processing, request limitation of some activities concerning your personal data, object some data usage, and stop receiving non-essential communication from us.
To exercise the mentioned rights you should contact us using information available below.
Children’s Privacy
Physio360Therapy does not collect children’s personal information unless there is prior parental or guardians’ consent for such an act.
In case if physiotherapy consultation or rehabilitation guidance is needed for minors, their parents or legal representatives should give their consent first.
In case you notice that a child has disclosed his/her personal information to us and such disclosure took place without prior consent, please, inform us immediately.
16.International Users and Data Transfer
Since Physio360Therapy can provide its services including physiotherapy consultations and rehabilitation guidance for patients residing abroad in India and other countries, your information might be transmitted and stored in India or via international technology providers’ servers.
By accessing our website, applications and using our services from outside India, you acknowledge that your information might be transmitted, stored, or processed either in India or at the locations of our providers.
We implement reasonable measures to protect information security.
17.Marketing and Communication
We might reach out to you via phone call, WhatsApp, SMS, or e-mail in case of appointment confirmation, query resolution, follow-up assistance, physiotherapy advice, payment notification, booking information, and any other related communication.
We might at times share service information, health awareness content or physiotherapy-related information. In case of any such communication, you might instruct us to discontinue sharing such information.
18.Links To Third-Party Sites
Our website might feature links to other websites, social media platforms, payment portals, video consultation platforms, or any other external site.
We don’t take any responsibility for the privacy policies of any third-party websites.
Please be sure to read their privacy policy before sharing any personal or confidential information.
19.Medical Disclaimer
The information shared on the Physio360Therapy website is intended for general purposes, physiotherapy education or information purposes only.
Information found here isn’t supposed to be taken as a substitute for professional medical advice, diagnosis or immediate care.
Physiotherapy assessment, physiotherapy treatment plan, physiotherapy exercise, and other rehabilitation guidance is dependent upon age, diagnosis, medical history, pain levels, mobility, and physical examination among others.
In case of any severe pain, chest pain, difficulty breathing, unexpected weakness or numbness, balance trouble, severe injuries or illness, worsening
20.No Warranty of Particular Outcome
Physiotherapy outcomes can be varied depending upon multiple conditions. The healing process requires several parameters such as seriousness of the issue, age, medical records, life style, exercising habits, diagnosis, duration and general state of health.
Physio360Therapy is committed to give you professional physiotherapy support but no warranty of certain outcome or healing time period.
21.Changes to This Privacy Policy
This Privacy Policy may be changed occasionally according to changes in services provided, websites, technology, legal needs, and privacy policies.
A changed version of the Privacy Policy will be published on this page and marked with the new date of revision.
Please check this page regularly for modifications.
22.Contact Us
If you have any question concerning privacy, wish to change, erase or withdraw your personal information please contact us:
Physio360Therapy
Website: https://physio360therapy.com/
Email: support@physio360therapy.com
Phone/WhatsApp: +91 7302172756
Services: Online Physiotherapy, Home Visit Physiotherapy, Clinic Physiotherapy, Pain Management and Rehabilitation
